I'd agree with this: this PR disaster will be famous for decades, used in college classes for discussions of what not to do, like the Denver airport luggage system from the 90's, replacing Intel's math coprocessor debacle.
It'll be in standup comedy and memes.
Can't believe how quickly people posted photoshopped pics and professional-looking videos to skewer United.
Feel free to talk about the actual event, of course, but the corporate culture that led to the official reaction (and the event itself!) is what interests me. How common is it?
(The video here is mostly satirical and not violent, despite the frame showing when it's not playing.)
This pic's the one that's really going to get them, though, I think. Even more than dragging the apparently unconscious body down the aisle:
The agent explicitly states she's canceling his ticket for recording her actions. "[U]ntil that [recording] is erased, you're not traveling."
United has so far declined reimbursement.