I routinely have correspondences where the other person will simply stop returning messages--including business correspondences. There's always the notion that a phone or computer didn't receive the message, but when it happens on multiple occasions, it seems rude and counter productive.

I'm seldom to the point where a written exchange bores or annoys me into not responding, especially when the written exchange involves business matters. Yet, I find that many people will do this with me and with others.

I don't think I'm some kind of idealistic returns-all-messages wonder-boy who goes against the grain in being extra polite with anything, but is there some unwritten code that dictates when an exchange can be cut off?

Tags: email, manners, polite

Views: 281

Reply to This

Replies to This Discussion

As a new form of communication, the mores for email are unclear.

I have read if you don't receive a response in a week, send a tickler message. Sometimes things do end up in spam folders when they're not supposed to. And I had repeated problems with email from my wedding caterer, which, yes, did make her appear unprofessional to me, the customer. I noticed she used an obscure email host/provider/whatever it's called.

In my profession, I have read that the standard for a response to a client is a business day. Most try to respond faster.

If a "business" exchange can be boring or annoying, you're doing it wrong. Email is a poor medium for actual discussion. It's good for straight-forward questions, setting appointments, giving straight-forward assignments, and providing information that needs no or minimal response. If you want significant back-and-forth on the prudence of investing in cheddar futures, pick up the phone or arrange a meeting.

An open-ended discussion can be cut-off at any point, because it shouldn't have been begun via email in the first place. I don't think it's necessary to confirm receipt of an email unless there have been problems with email correspondence, confirmation is requested, or the email contains complicated or extensive instructions or information, in which case a confirmation request may be implied. Appointments set by email should be confirmed with different language, but the same sense, as confirmation of a formal social invitation - repeating the date, time, and location. For phone calls, make sure it's clear who's initiating the call.

With spam filters and such the person may honestly not be getting the email.  Switch to calling with and email followup to the call.  Even if the person does not get them you have a paper trail.

The other option when you need answers is to setup the email such as we are doing x unless you email otherwise.

Its always been an option.  That's the joy of e-mail.  You can contact me at all hours of the day ... and I can get around to it if, and when, I feel like it.

 

JB

Are you wasting time with very lengthy e-mails? If so, expect to be ignored. 

Example: I work in RE Development/Invesment. An architect contacted me via e-mail yesterday looking for work. The only relevant information in the whole thing was withheld until the end. I care about what he has to offer me, and that was the last thing that appeared in his message. He was deleted.  

To give you more specific advice on your situation, I would have to better know your circumstances.

 

RSS

Latest Activity

Pelagius replied to Chu Kim's discussion Man Crushes and the Difference between being Homo
"The only absolute is that there is no absolute. Sexuality is a spectrum, not a revolution, of human desire.  You're not gay, but - you can be bisexual, or "Hetrosexual with homosexual tendencies." And there is nothing wrong with…"
5 minutes ago
Chu Kim posted a discussion

Man Crushes and the Difference between being Homo

Yeah. I was wondering about this. I shall freely admit on this forum that I have had some let's say unusual feelings occasionally towards other men. I know for a fact that I am a 100% bona fide, straight as a heterosexual arrow kind of guy. And yet...sometimes I get these feelings. I would almost describe them as…See More
14 minutes ago
Will replied to whiskyjack's discussion Did anyone else get a "group email" from Gnostic Bishop? in the group Christian Men
"Can probably get more by study, but this is what I got so far that make a coherent whole (John 9's an outlier): Rom 8:29-30 For those whom He foreknew, He also predestined to become conformed to the image of His Son, so that He would be the…"
1 hour ago
Karl Helweg replied to Jack Neulist's discussion Finding the "Old Ones": Who really settled North America first? in the group History Buffs
1 hour ago
Will replied to John Muir's discussion The End of Quantitative Easing As We Know It in the group The Great Debate
"Something's not right:  if BLS shows labor participation up, why did they say "The civilian labor force participation rate, at 62.8 percent, changed little in February and has remained within a narrow range of 62.7 to 62.9 percent…"
1 hour ago
Pelagius replied to John Muir's discussion The End of Quantitative Easing As We Know It in the group The Great Debate
"Order beats chaos."
1 hour ago
John Muir replied to John Muir's discussion The End of Quantitative Easing As We Know It in the group The Great Debate
"4 months later, and the soundness of the fed's monetary policy and Obama's tax and spending programs seems to me to be written more indelibly than ever. Today's non-farm employment report from the BLS shows labor participation…"
1 hour ago
Kit replied to Ramona the Pest's discussion How Can I Entice a Reluctant Camper?
"He sounds like me, and you sound like my ex. It will be fun! You won't hate it, dont knock it till you've tried it. I knew i'd hate it but remained open minded, maybe i was wrong? I hated every second of it. Theres a reason that…"
1 hour ago

© 2015   Created by Brett McKay.   Powered by

Badges  |  Report an Issue  |  Terms of Service