So, to start off, my workplace has been receiving somewhere between 2 and 10 calls from the same place every day for the last two weeks. Anytime we ask to be removed from the list, they hang up on us. This has happened roughly 6x at this point. The last time they called, I just roared into the phone as loud as I could.
How do the other men here deal with them? Do you feel they should be treated nicer, as they're just doing a job, or like me do you treat them with polite refusals: to a point? It's getting incredibly irritating, and I'm wondering if anyone had any good suggestions.
The only telemarketers that I have encountered who don't take you off of their list are the ones running a scam. Next time, answer the phone play like your interested and get some info on whomever is calling you. If they seem reputable, but they just have some bad people on the phone, do what my dad always does and keep asking for a supervisor until you can't get higher. Then tell the supervisor to take you off the list. If they don't seem reputable report them to the Better Business Bureau.
To answer your question above, if you were polite and asked to be removed nicely more than twice, then you now have every right to be upset. I wouldn't blame you for being angry and yelling. I wouldn't yell, but that's not because I think you're be wrong to; it's because I think i have chance of stopping the calls by remaining calm and finding out more about them.
You know what, if the reasonable approach I suggested above doesn't work, get a recording of nails on a chalk board or something really awful, and play it into the receiver whenever they call. But fake being interested ( "huh...What... Wait I'm having a hard time hearing you... Could you repeat that"), and then start an office competition on who can keep them on the line the longest with an awful noise playing in their ear. At least then you could have some fun with it.
I used to be a phone solicitor (part time)--so allow me to let you in on a little secret---you're on the other end of a VERY long phone line. If you lose your temper and explode into the phone, the guy on the other end will probably be entertained by it. There is practically NOTHING you can say that will intimidate or really "get to" them---they're used to it. Even clever attempts to be sarcastic or get smart with them are going to seem routine---they've heard it all before. Getting nasty with them is only going to egg some of them on.
Here's what I'd do---interrupt with "I'm sorry to cut you off, but I'm really not interested, and I don't want to waste any more of your time. But thank you for calling---and have a blessed day!"--then just hang up. Fifteen seconds, tops. Trust me, if they're doing it to be ornery, it is SO HARD to be irritating to someone who is trying to be nice to you. And if they ARE just calling because you're on their list, they'll appreciate not having to go through the whole spiel with you.
If you keep getting called, then immediately ask to speak to their supervisor---if they're some scummy outfit, they'll pass you off to the guy in the next cubicle who will pretend to be a supervisor, so get a name and ask for a title---THEN ask for the name of the manager and the address and number of the home office, AND (this is key) ask this question, "Who receives process service for your company?" The guy will probably say "what?"---so repeat the question, then explain, "since we've already asked you several times to stop calling this number and you're refusing, we have no other choice than to have you served with papers and initiate a lawsuit---so I need to know where my lawyer should have the papers served. Furthermore, we're contacting the sheriff's department to initiate action for ignoring the "do not call list". That'll get their attention.
Todd mentioned interrupting their spiel and them appreciating you not taking up your time. When I get a typical junk call I just hang up and it saves them and myself time. If the same people keep calling then you need to do the exact opposite. Listen to the entire introduction. Then ask questions and have them explain everything. Tell them you are cautious and have concerns. Ask about all different options or whatever else takes more of their time. They have the ability to remove you from their calling list but have chose not to do so. If you take up as much of their time as possible and they get nothing out of it they will not want to call you again. They most likely have metrics to measure how they are doing and those probably include sales and minutes spent per call. Keeping them on the phone and not giving them any money will kill their metrics.
Thank you gentlemen! I should probably explain though, that when I say "roared into the phone" I mean that as literally as possible. Just an immensely loud, nonsensical bellow directly into their ear. They haven't called in 4 days. :D
And you got away with that at work? What's your office like??
Like a small game store, where I am typically the only person working :)